Arrival & Booking

What Time Is Check-In / Check-Out?

Check-In: 4:00 PM
Check-Out: 11:00 AM

Check-in is easy, contactless, and designed for comfort. Once your damage deposit is processed, we’ll email your suite’s door code so when you arrive, you can head straight in and let the mountains welcome you. No keys, no waiting, just step inside and feel at home.

Do You Offer Early Check-In?

We always do our best to accommodate early check-in whenever possible. The Penthouse Suites are quite spacious and require extra time to clean to our high standards, especially with the enhanced sanitization protocols we follow.

If a guest is staying the night before your arrival, it’s usually not possible to offer early check-in. That said, feel free to check in with us the day before your arrival. We’ll gladly let you know if an early check-in becomes available.

What Is the Security Deposit Policy?

To help ensure the property is maintained to the highest standard, a $1,250 CAD security deposit is required prior to your stay.

An invoice will be sent from Final Frontier Holdings approximately 7 days before arrival.
The deposit is refundable and will be returned within 7–10 business days after departure, provided there is no damage or additional cleaning required.

We appreciate your understanding and care in helping us maintain a comfortable and welcoming space for all guests.

What Is the Cancellation Policy?

We understand that plans can change, and we aim to be as fair and transparent as possible:

Full refund if cancelled within 24 hours of booking and at least 14 days before check-in (as noted in your confirmation email)
Full refund minus fees if cancelled 30+ days before arrival (3% payment processing fee + $75 CAD administration fee)
50% refund if cancelled between 14–29 days before arrival (same fees apply)
No refund for cancellations made less than 14 days before arrival

All refunds are subject to a 3% payment processing fee and a $75 CAD administration fee.

Do You Offer Discounts?

We love welcoming back familiar faces! If you’ve stayed with us before, we’d be delighted to offer a returning guest discount as a small thank-you for choosing us again. Just send us a note at stay@mountainluxury.ca, we’ll be happy to take a look and extend a little extra hospitality your way.

In-Suite Comfort & Essentials

What Basic Supplies Are Provided During Your Stay?

We’ve stocked your suite with thoughtful essentials to help you settle in comfortably:

Shampoo, conditioner, and body wash
Coffee, tea, salt, and pepper
Toilet paper, paper towels, and Kleenex
Laundry detergent
Kitchen garbage bags, dish soap, dishwasher pucks
Portable fans

Everything you need to get started. Just arrive and feel right at home.

What Linens Are Provided?

We provide all bedroom, bathroom, and kitchen linens to make your stay comfortable and carefree:

Beds are freshly made with clean sheets, blankets, and pillows
Sofa beds are prepped for your arrival, with extra blankets and pillows tucked in the closet
Bathrooms are stocked with plenty of soft, plush bath towels, hand towels, washcloths, and pool towels
Kitchen drying towels are also provided for your convenience

What Does “Fully Stocked Kitchen” Mean?

Our kitchens are thoughtfully stocked to make cooking and gathering easy and enjoyable. You’ll find all the essentials, plus a few extras chosen with care:

Dinnerware, drinkware, utensils, and flatware
Pots, pans, baking sheets, mixing bowls, and cooking spoons
Kitchen towels and garbage bags
Salt and pepper (please note: we don’t provide oil)
Regular coffee maker with reusable filter
Blender
Toaster, microwave, and electric kettle
Ice maker in the freezer
High-end appliances selected by our foodie owner
BBQ on the balcony (with utensils stored in the kitchen)

Whether you're prepping a quick breakfast or a full dinner, your kitchen is ready to support your culinary plans.

Do You Provide Baby Items?

Yes, we do! For our littlest guests staying in the Grand Rockies Resort suites, we provide:

A Pack N’ Play (please bring your own fitted sheet), located in the master bedroom walk-in closet
A portable, camp-style high chair, stored in the main floor closet

*Kindly note: Baby items are not available in the Stoneridge Suites.

Policies & Considerations

Are Pets Allowed?

As much as we love animals, the building is strictly pet-free. The Grande Rockies Resort condominium bylaws do not allow any pets—of any kind—on the property. Violations of this policy may result in penalties and immediate eviction.

Additionally, several of our family members have severe allergies, including to hypoallergenic animals. For their health and safety, we’re unable to accommodate pets in our suites.

We truly appreciate your understanding and cooperation.

Amenities & Maintenance

How Are the Hot Tubs Cleaned and Maintained?

Each suite features a high-end, saltwater Arctic Spa hot tub, designed for a luxurious soak without the use of chlorine or bromine.

After every guest stay, the hot tub is:

Fully drained
Thoroughly cleaned
Refilled and treated for a fresh, sanitary soak
Filters are cleaned between uses
Water is balanced for optimal clarity and relaxation

Does Every Suite Have a Private Hot Tub?

All of our suites feature private salt water hot tubs on a private roof top patio, except for the Stoneridge Suite. While it doesn’t have a private hot tub, guests staying in Stoneridge enjoy access to the building’s shared outdoor hot tub, heated pool, and sauna, all located on the property.

What Amenities Are Included at The Grand Rockies Resort?

Along with unlimited access to your private rooftop hot tub, your stay also includes access to shared amenities at The Grand Rockies Resort, including:

Indoor pool
Kiddie pool
Indoor/outdoor hot tub on the main floor
Small gym on the third floor available for guest use
The Grande Kitchen + Bar, a popular on-site restaurant for breakfast, lunch, and dinner
Two assigned underground parking stalls per suite. The stalls are tight for two trucks, but one truck and one car, or two cars, fit comfortably. Parkade clearance is 6.10 ft.

Pool hours: 9:00 AM to 10:00 PM

What Amenities Are Included at Stoneridge Mountain Resort?

Along with unlimited access to your private rooftop hot tub, your stay also includes access to shared resort amenities at Stoneridge Mountain Resort, including:

Outdoor heated pool
Shared hot tub with stunning mountain views
New outdoor dry sauna for open-air relaxation with panoramic scenery
Black Dog Café, located on-site—perfect for your morning coffee or a cozy midday treat
Heated underground parking and EV charging station available for guest use. Parking is not assigned and operates on a first-come, first-served basis. Parkade clearance is 6.6 feet.

Pool hours: 9:00 AM to 10:00 PM

Local Convenience

Where Can I Find Groceries Nearby?

You’ll have no trouble finding groceries during your stay. There are several great options within walking or short driving distance:

Safeway (1200 Railway Ave): A full-service grocery store with everything you’ll need
Save-On-Foods (950 Railway Ave): Another excellent choice with a wide selection
Rusticana Market + Deli (Main Street): A charming local spot with boutique-style offerings if you're looking for something more unique

FAQ